Shipping & Returns

We want your new artwork to arrive safely and in perfect condition! Below you'll find everything you need to know about shipping, delivery times, returns and exchanges when ordering from Lizzy Ann Art.


Shipping and delivery details

 

Australian Shipping

FREE shipping Australia-wide!

All orders are carefully packaged and shipped from Australia to ensure your artwork arrives safely.

Delivery times vary depending on the type of product ordered:


Original Artworks

Original artworks are carefully packaged and generally dispatched within 2–5 business days of receiving your order.

Delivery times will vary depending on your location, the size of the artwork and the shipping service used. Larger artworks may require specialised art transport.


Fine Art Prints

All fine art prints are made to order, especially for you!

Please allow approximately 10–30 business days for production, framing (if applicable) and delivery, depending on your order and location.


Postcards

Postcards are generally dispatched within 2–5 business days of receiving your order. Delivery times will depend on your location and the postal service.

Please note that delivery timeframes are estimates and may be affected by public holidays, busy periods or unexpected shipping delays.


International Shipping

International shipping is available to selected countries at the following flat rates:

Destination  Shipping Cost (AUD)
New Zealand $35
United Kingdom & Europe $48
United States, Canada & Japan $42
South Africa & Singapore $45
United Arab Emirates $60


International delivery times vary depending on your destination, customs processing and local postal services.


Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or additional fees imposed by the destination country.

These charges are not included in our shipping rates and are the responsibility of the recipient.

Lizzy Ann Art is not responsible for additional customs charges or delays caused by customs processing.

For larger original artworks requiring specialised international shipping, additional shipping arrangements or costs may apply. We will contact you before proceeding if this is necessary.


Delivery Information

Please double-check your shipping address at checkout to ensure all details are correct.

If you notice an error after placing your order, please contact us as soon as possible at hello@lizzyannart.com.au.

Once an order has been dispatched, we may be unable to change its delivery address.

Tracking details will be provided where available.

If your parcel is delayed, missing or appears to have been lost in transit, please get in touch so we can assist with investigating the delivery.

 

Returns, Refunds & Exchanges

We hope you absolutely love your new artwork! As our products are created and prepared with care, our returns policy varies slightly depending on what you've purchased.

 

Original Artworks

Each original artwork is a one-of-a-kind piece, created by hand.

For this reason, we do not offer returns or exchanges for change of mind on original artworks.

Please carefully review the artwork description, dimensions and photographs before purchasing. We are always happy to answer questions or provide additional details before you place your order.

If your original artwork arrives damaged, faulty or significantly different from its description, please contact us so we can arrange an appropriate solution in accordance with Australian Consumer Law.

As original artworks cannot be reproduced exactly, a replacement of the same artwork may not be possible.

 

Fine Art Prints

All fine art prints are custom made to order, especially for you.

For this reason, we do not offer refunds or exchanges for change of mind, including incorrect size selections.

We recommend carefully checking the dimensions and framing options before purchasing. If you're unsure which size or finish to choose, please reach out before placing your order. We're always happy to help!

If your print arrives damaged, faulty or does not meet applicable consumer guarantees, please contact us so we can arrange an appropriate remedy.

 

Postcards

We do not offer returns or exchanges for change of mind on postcards.

If your postcards arrive damaged, faulty or incorrect, please contact us so we can arrange an appropriate solution.

 

Damaged or Incorrect Orders

We take great care in packaging every order, but occasionally things can go wrong during transit.

If your order arrives damaged, faulty or incorrect, please email hello@lizzyannart.com.au as soon as possible with:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the damaged or incorrect item
  • Photographs of the outer packaging, if damaged

Please retain the original packaging until we've had a chance to review the issue.

We'll assess the situation and work with you to arrange a suitable resolution, which may include a replacement, repair or refund, depending on the circumstances and your rights under Australian Consumer Law.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

 

Order Cancellations

 

Original Artworks & Postcards

If you need to cancel your order, please contact us as soon as possible.

We may be able to cancel your order and provide a refund if it has not yet been dispatched.

Once your order has been dispatched, change-of-mind cancellations are not accepted.

 

Fine Art Prints

As fine art prints are made to order, cancellations are only possible if production has not yet commenced.

Some orders are sent to print immediately after purchase, so we cannot guarantee that a cancellation will be possible.

Please contact us as soon as possible if you need to make changes to or cancel your order.

These cancellation conditions do not affect your rights under Australian Consumer Law.

 

Need Help?

If you have any questions about shipping, delivery, sizing or an existing order, we'd love to help!

Please email hello@lizzyannart.com.au and we'll get back to you as soon as possible.